Virgin Mobile handles Warranty trades. They are mind blowing about it and so far quicker. I have gotten trade in 3 days via encouraged-ex. They send the telephone first so you are not without and you have 1 week to get old telephone back to them. Call them now and they will course of action ASAP. don't message them whatsoever, that is moderate. You make a point not to need to have telephone protection with VM to have warranty handles through virgin portable inasmuch as there is no vast physical harm it is snappy. scratches don't tally... actually drop chips and broke screens will void it.1-888-322-1122From what I have caught Motorola warranty makes you send it in first and they keep it for a brief period of time. Don't endure Moto for warranty to any detectable degree for this telephone.